Monitronics Security and Consolidated Communications Inc. (CCI) have announced a partnership that will help grow Monitronics’ customer base while allowing CCI to officially launch security and automation services to its entire base of residential and business clients.
Monitronics will assume responsibility for sales, installation and technical support, as well as billing and customer service for CCI’s existing security customers. Consolidated Communications will promote Monitronics services through marketing and advertising channels to customers in its service area.
The partnership plays to strengths of both companies, according to a Monitronics press release. Monitronics is a national provider of security and monitoring, with more than 1 million customers in the U.S., Canada and Puerto Rico. CCI is a business and broadband communications provider, providing services to business and residential customers across a fiber-rich network.
Monitronics President and CEO Jeffery Gardner said it is just one of a series of partnerships that will help grow the security company’s customer base.
“We’re actively working with major companies nationwide to create alliances that add value,” Gardner said. “As one of the most respected, best performing communications providers in the country, it’s an honor to partner with Consolidated. We provide unique value to their existing and future security and home automation customers, while they free up resources to build and serve their core customers. We’re looking forward to working together in a relationship that benefits both parties.”
Michael Smith, chief marketing officer for Consolidated Communications, said, “This partnership is a win-win for both Monitronics and CCI. This allows us to immediately offer home security and automation services to customers in all of our markets. We’re very excited to bring Monitronics’ award-winning monitoring and customer service to our residential and business customers.”