Steve Mayer was named the vice president of operations and administration for Emergency24, Des Plaines, Ill., and is replacing long-time executive Patrick Devereaux, who has retired but remains with the company in an advisory role.
Before joining the Emergency24 team, Mayer was a vice president of operations in distribution. Previously, he worked in finance, operations, corporate real estate and procurement at United Airlines, Bally Fitness and Career Education.
“Steve’s diverse professional experience will allow him to delve into Emergency24’s operations with a unique and fresh perspective,” said Baird Larson, vice president and director of technology at Emergency24. “We selected Steve because he demonstrated the ability to achieve strong financial, operational and customer service performance. He has in-depth experience in strategic planning, financial analysis and process improvement.”
Like his predecessor Devereaux, Mayer considers himself a numbers person, and he says the company will continue to measure itself and implement ways to further strengthen operations.
“I’m excited to join a well-running and long-standing operation that is already a market leader with its people, service and technology,” Mayer said. “The culture is a great fit with my continuous improvement philosophy. Emergency24 has many strengths and a tremendous future. It is very clear that our people and our technology are what attract new customers and have retained existing customers for decades. What excites me most is our opportunity to use these core strengths to grow and improve our services and customer experience.”