While security integrators are in business to integrate security systems, often there’s nothing integrated about the business of security itself — from the central stations, interactive service providers and point solutions, to the myriad homegrown systems implemented and jury-rigged together over the years.
Unfortunately, this complex web of systems has resulted in multiple silos of business and customer data. Without the ability to collectively harness the information housed in these disparate systems, integrators are often blind to the rich insights that lie within their very own data. What’s more, this lack of integration can be frustrating for employees and customers alike, and especially for owners and managers who aren’t able to efficiently scale their businesses.
Such was the experience of Miles Fawcett, CEO of FieldHub Inc., Washington, D.C., when he started his security integration company in 2008. “I looked at the software available to run a business and felt a real gap,” he said. “My background was in software development ... I had a clear vision of the product I wanted to use to build and grow my business, and I had relationships with software developers. I made the decision to build a platform for my company. I wanted something that could eventually be spun off and provide cloud-based services for other integrators.”
The result was FieldHub, a single cloud-based SaaS platform designed to manage the full lifecycle of a security integrator’s or dealer’s field service business. Eventually, Fawcett decided it was time to spin off his integration company and move on to the next phase of his vision. “We put eight years into developing this product,” Fawcett said. “It was only last year we took in some selective customers to refine the product.”
One of these was SMART Security Pros in Hyattsville, Md. “When we transitioned to FieldHub it was like a godsend because there was an orderly fashion to our operations. It put everything into one place and made it more streamlined,” said Founder/Owner Shawn Scarlatta.
Built by security integrators for security integrators, FieldHub’s SaaS solution replaces multiple point solutions delivering a single, integrated solution for managing a commercial or residential security business.
With integrated CRM, field service management, inventory, revenue management, accounts receivable and payable, general ledger and process management functionality, it’s optimized for the needs of today’s security landscape.
“One of the challenges I found with the available platforms was they weren’t integrated across sales, field management and accounting functions,” Fawcett said. FieldHub takes the integrator or dealer from the sales process to project management to accounting, he explains. “You can track a smoke detector from the time it is received at the warehouse to installation, through service throughout the life of the customer. FieldHub gave us the systems and processes to optimize the sales process, quality of service and cashflow. It was a critical tool for building our business.”
With processes that span work orders, invoices, accounts and inventory, data integrity is maintained throughout the full customer lifecycle. Since proposals pull from the same material list as work orders — and are converted in the same system to jobs and then invoiced — the accuracy and speed of project implementation and completion is increased.
At a time when RMR-based business is particularly critical to both security dealers and, increasingly, security integrators, FieldHub can help track that as well, Fawcett added. “It provides a lot of analytics for reporting on RMR. For example there is an RMR roll forward report. In most systems it is manual, but because our system has grown out of the security industry it shows where RMR started at the beginning of the month, where it ended and what factors led to it increasing or decreasing … They can see in real time how they are doing or what areas are growing that they should invest resources into.”
Visit www.fieldhub.com for more information.