Connected Technologies Extends Customization Services
Connected Technologies LLC is providing additional customization services tailored to the security dealer. The Connect ONE management interface in its original state is already highly customizable. Now, and because of popular demand, dealers can request additional integrations or capabilities — allowing them to meet the user’s challenges, expand their scope of projects and gain profitability in every market vertical.
“When dealers have the opportunity to integrate other products and provide functions the user specifically requests it creates a stronger relationship between the dealer and their customers,” said Dan Simon, co-founder and managing partner of Connected Technologies and creator of the integrations. “Integrators have many different business strategies, so we work to give them a unique offering specific to their goals. We invite dealers to contact us with their challenges, so we can work together to design a solution through the Connect ONE interface. Our goal is to help dealers reach their highest potential.”
Jeff Kesterson, owner of Nightwatch Security & Telephone LLC in Sedalia, Mo., had programming requests turn into actual features to solve customer problems. “In one application, we have multiple schools programmed so door alarms, panic buttons and card readers trigger on-screen alerts at selected locations, while simultaneously sending email and text messages with embedded video to security officers,” Kesterson said
In another example, Connected Technologies developed a software integration to a 2N (an Axis Company) IP intercom and door entry system to permit management and control of the 500+ user population through Connect ONE. Force Security Solutions LLC, Washington, D.C., contacted Connected Technologies to see if the integration was possible—and the necessary capabilities were delivered in a minimal timeframe.
“The Connect ONE platform offers a lot of flexibility so we can design a system that works for each customer,” said James Lee, president and partner at Alarmguard Security, Greensboro, N.C. “We rely on Connected Technologies for technical and customer support. e have requested software and feature upgrades for our customers and if it’s possible it happens within 24 hours. We use Connect ONE in our own business and the reporting features are outstanding.”
Visit www.simplifywithconnectone.com for more information.