Monitoring

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More than 60 years ago, the alarm industry lobbied the FCC for a number of frequencies at the 450 MHz business band for voice by alarm companies listed by Underwriters Laboratories (UL), Edison Testing Laboratories (ETL), or FM Approvals.

Many are intrigued with some of the changes that have been introduced and adopted toward consistent services through the COVID-19 pandemic — everything from changes to business logistics to actually augmenting UL standards to accommodate work-from-home (WFH) staffing.

What’s new in wholesale central station monitoring? We checked in with several third-party central stations to ask about this.

Contra Costa County in California has opened a new Emergency Operations Center (EOC) featuring a state-of-the-art situation room equipped with the latest real-time visualization technology.

Whenever a natural disaster or tragedy strikes, many invoke the words of popular children’s television host Fred Rogers, told to him by his mother: “Look for the helpers. You will always find people who are helping.” For these Monitoring Center Excellence Award Winners, the helpers are in the central station, helping all the time, even when they’re off the clock.

Monitoring professionals discuss the benefits of different central station software options.

Advice from the frontline on how to balance data collection, human interpretation, and customer expectations

SDM Managing Editor Courtney Wolfe introduces the special video monitoring issue.

First, allow me to say I am honored to be chair of the Alarm Industry Communications Committee (AICC). We typically meet four times a year in Washington, D.C. For years I have resisted having AICC go online, even in a hybrid form.