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Home » Authors » Heather Klotz-Young

Articles by Heather Klotz-Young

Central Station Operator Training

Exciting new monitoring services mean extra training and preparation for the central stations tasked with offering them.
Heather Klotz-Young
January 23, 2014

There are a lot of new technologies and services entering the security industry that affect monitoring. From apps and smartphones to managed access control, personal emergency response (PERS) and live video monitoring, central stations are tasked with making the technologies a valid industry offering.


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Security Partners Acquires Mace Central Station

‘Synergies and Common Goals’ Prompt Acquisition of Mace CS by Security Partners
Heather Klotz-Young
January 23, 2014

Redundancy via three central stations along with broader product offerings and services for dealers and a deeper opportunity for dealers nationwide to share best practices are just a few of the key benefits that Mace Security International, Cleveland, Ohio and Security Partners, Lancaster, Pa., believe will result from a partnership joining the companies’ three central stations


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Cellular Enables a New Breed of PERS Offerings

Forced communication changes to cellular — stemming from POTS’ elimination — along with the mobile capabilities it is enabling is producing a new breed of PERS offerings.
Heather Klotz-Young
January 14, 2014

Formally stated, Newton’s third law is: For every action, there is an equal and opposite reaction. There are several “actions” generating change within today’s personal emergency response (PERS) offerings, all coming together in new offerings that are more responsive and capable than ever.


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The ‘Secret Security Santa’ You Didn’t Know You Had

Heather Klotz-Young
December 12, 2013
Have you ever gone to a vending machine put your money, accidentally received two items, and felt like you won the lottery? Or, have you ever gotten a surprise Christmas present you weren’t expecting, but it’s perfect for you or makes life easier?
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Is Security Equipment to Blame? NBC Reporter Exposes School Security Flaws

Heather Klotz-Young
December 11, 2013
NBC had a brilliant idea to explore the state of school security. It was a simple premise: what happens when we try to walk in to a school?
Read More

Long Term Titan

The 2013 SDM Dealer of the Year is Guardian Protection
Heather Klotz-Young
December 5, 2013

Guardian Protection Services doesn’t value short-term sales, technologies, or relationships. The company’s longevity hinges on coupling long-term commitments with responses to market changes.


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Apple Patent Spotlights Its Next Arena: Home Automation

Heather Klotz-Young
November 14, 2013
Last month, SDM wrote about the announcement from Nest Labs, makers of the Nest thermostat, about the Nest Protect: Smoke + Carbon Monoxide alarm.
Read More

State of the Market: Video Monitoring

Video monitoring’s proactive nature and broadened capabilities are driving ‘real world’ services for the industry to offer — with results that are getting attention.
Heather Klotz-Young
November 14, 2013

When video surveillance footage helped lead to the capture of accused Boston Marathon bomber Dzhokhar Tsarnaev, supporters of video surveillance emphasized its value, while opponents of video surveillance simultaneously claimed it had failed.


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Defining Video Verification’s Future – One Meeting at a Time

Heather Klotz-Young
October 10, 2013
Video verification is critical to the industry’s future — and determining the best way to utilize it and create best practices will involve all the different stakeholders, including security industry, law enforcement, the insurance industry and end users.
Read More

Wireless Residential Access Control Closer to Mainstream Adoption

Wireless residential access control is inching closer to mainstream adoption. SDM examines why it is growing and how to manage the nuances of the technology to get installations done right.
Heather Klotz-Young
October 3, 2013

More of today’s homeowners are going with electronic wireless access control, eliminating keys and opting for keypads and codes or access via a smartphone, with keys playing a back-up role for access. 


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