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Home » Authors » Heather Klotz-Young

Articles by Heather Klotz-Young

SmartHome Feature Image

New CEA Chairman to Champion Small Business, Industry Growth

Heather Klotz-Young
January 17, 2013
ay McLellan, president of HAI by Leviton, is the new chairman of the Executive Board of the Consumer Electronics Association (CEA®).
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Blog Feature Image

You Can’t Make This Stuff Up: Destroying Toy Guns to Fight Crime

Heather Klotz-Young
January 8, 2013
Mexico City Mayor Miguel Angel Mancera says at least three of every 10 violent crimes in Mexico City are committed with toy weapons.
Read More
Heather Klotz-Young

Small Steps, Big Results

Heather Klotz-Young
December 13, 2012
Transformation is rarely instantaneous. It generally starts with one small initial change — repeated over and over. For Protection 1, small changes in every area of the company have produced remarkable transformation, resulting in a year deserving of the SDM 2012 Dealer of the Year award.
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Blog Feature Image

1st Female Winner of the George A Weinstock Award, Patty Hartman, Receives Honor Tonight

Heather Klotz-Young
December 7, 2012
Patty Hartman will be the 2012 recipient of the George A. Weinstock Award for lifetime achievement and service to the security industry. But most notably, Hartman, a former two-term president of CAA, is the first female to receive the award.
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SDM Dealer of the Year logo

Protection 1’s Targeted Transformation Earns Dealer of the Year Award

Changes in Protection 1’s culture, execution, services and infrastructure — all centered around the customer — have transformed it from a declining company into an innovative, dynamic force.
Heather Klotz-Young
December 6, 2012
Talk to a Protection 1 employee and there is a palpable energy that radiates outward about their job, the company and the customer. Chicago-based Protection 1, has always contained a deep-rooted love for the customer. But while employees embraced the concept, the execution was missing, as Protection 1 experienced declining growth for seven consecutive years.
Read More
Facebook Album of Protection 1 Visit
SDM Dealer of the Year

Visiting 'The Happiest Place on Earth'

Heather Klotz-Young
December 6, 2012
You can tidy up or rehearse speeches if you want to when you know someone is coming to visit, but you can’t fake genuine enthusiasm.
Read More
mother and child

Selecting a Security Panel

In the residential market, the panel — and its selection — remain just as important as ever.
Heather Klotz-Young
November 19, 2012
Jim Corbett, United Alarm, Brookfield, Conn., is warmly called the “fastest panel programmer in the East” by NAPCO Security Technologies Inc., Amityville, N.Y. He can program panels like nobody’s business, having plenty of practice since he has been at it since 1974.
Read More
RFI leadership

Agile Competitor

Headquartered in the heart of Silicon Valley, RFI has been successfully operating in a technology-driven space for more than 30 years.
Heather Klotz-Young
November 12, 2012
RFI Communications & Security Systems (RFI), San Jose, Calif., is not beginning to learn IT’s lingo, trying to harness the network or ramping up its comfort level with IT. The company already has implemented cloud-based solutions that other companies are just now diving into.
Read More
flat screen monitor

How to Match a Video Monitor to the System

Is there ever a case for using a consumer monitor in a commercial security application? Find out what key features determine the choice between commercial and consumer monitors, and hear what dealers say about it.
Heather Klotz-Young
November 9, 2012
A TV set is not a monitor, but it can certainly function as one, especially if it has an HDMI connection. Price points for flat-screen TVs have swiftly decreased in recent years, and continue to fall. It can be a big decision — choosing to use a cheaper consumer computer monitor or TV or pay more for a commercial monitor for security applications
Read More
Five people in a monitor

The 'Virtual' Marketing Team

Dealer programs can offer a dealer many different benefits, including a ready-to-go marketing team with customized, affordable marketing materials and new social media offerings.
Heather Klotz-Young
October 25, 2012
Small to mid-sized security companies, especially in today’s economy, do not have deep pockets for marketing. Sometimes it can be a challenge to do any marketing at all. Even if a marketing department exists, it can be understaffed and unable to meet the demands of all the ways a company can be marketed — leading to missed opportunities and lost potential customers. That is where a dealer program’s marketing offering can make a difference.
Read More
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