This article explores how monitoring centers are using AI to improve efficiency, enhance situational awareness and support human decision-making in life-safety environments.
In this week’s Security News Roundup, TMA/SDM announce the winners of the 2026 Monitoring Center Excellence Awards, SDM 100 dealers choose their top brands, and the industry celebrates the life and legacy of Jerry D. Howe.
The awards recognize outstanding monitoring centers and industry professionals who demonstrate exceptional performance, innovation and service to customers, communities and the alarm monitoring industry.
The first phase of the initiative deployed the solution through ASAP View, a web-based portal that reduced the city’s implementation timeline by roughly 50%.
The result is faster call processing, better-informed dispatch decisions and the elimination of transcription errors and miscommunication between ECC and alarm-monitoring center personnel.