Artificial Intelligence Technology Solutions Inc. (AITXD), a global company in AI-driven security and productivity solutions, along with its wholly owned subsidiary Robotic Assistance Devices Inc. (RAD), and Immix, a provider of workflow software for commercial monitoring centers, introduced SARA Alive Operating Inside Immix, a solution that enables SARA (Speaking Autonomous Responsive Agent) to execute monitoring workflows directly within the Immix platform in real time.

The announcement follows SARA Alive Operating Inside Immix being named a winner on Wednesday in the Commercial Monitoring Solutions category at the Security Industry Association’s (SIA) New Product Showcase (NPS) Awards at ISC West 2026, recognizing innovation in monitoring operations and real-time response capabilities.

SARA Alive Operating Inside Immix introduces a complementary model, operating within the platform to process events in parallel, verify activity, engage when appropriate and execute escalation protocols in real time.

By reducing reliance on linear processing and enabling parallel execution of routine events, monitoring centers can improve response times, increase consistency, and expand capacity without proportional increases in staffing. 

“Our industry has spent years talking about automation inside the monitoring center,” said Steve Reinharz, CEO/CTO and founder, AITX and RAD. “SARA Alive Operating Inside Immix demonstrates that this is no longer theoretical. It handles real monitoring workflows with speed and consistency, executing tasks directly within the platform. This is a meaningful step toward a more scalable and efficient operating model for monitoring centers.”

Chris Brown, SEO, Immix, said, “It’s meaningful to see this recognized by the industry, especially given how thoughtfully monitoring centers approach change. Our customers are navigating real operational challenges every day, and they need solutions that give them flexibility in how they adapt. This is about enabling them to evolve at their own pace, introducing automation where it makes sense, while maintaining the level of human involvement they expect.”

SARA Alive Operating Inside Immix enables a full range of monitoring functions, including alarm review, verification, engagement and escalation, all executed within the Immix environment. By handling events more efficiently as they occur, SARA is designed to improve response times and consistency while reducing bottlenecks in traditional processing. The solution is designed for seamless adoption, requiring no new infrastructure and no disruption to existing monitoring operations, while supporting secure, cloud-based deployment and integration with RAD’s AI-driven device ecosystem.

“What makes this unique is how SARA operates within the platform itself,” said Mark Kenna, CTO, Immix. “By leveraging an API-less integration model, SARA can be deployed into existing environments much like onboarding a new operator, without requiring infrastructure changes. This makes it a practical and controlled way for customers to adopt automation without disruption.”