Monitronics was awarded the 2013 Annual Police Dispatch Quality (PDQ) Award from the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) at the Electronic Security Expo’s 2014 Icebreaker Luncheon held on June 24, 2014 at The Music City Center in Nashville, Tennessee. The award recognizes one security company each year that best demonstrates proactive and innovative false alarm reduction strategies while building positive and beneficial partnerships with local law enforcement and emergency personnel.
Unnecessary alarm dispatches create an increased burden for law enforcement. Monitronics recognizes this fact and has worked diligently to reduce the number of police dispatch requests, while providing an exceptional experience for customers at the same time.
Monitronics’ Alarm Response Center (ARC) delivered a police dispatch rate of .184 in Charlotte-Mecklenburg, N.C. to win the award, and is a CSAA Five Diamond, IQ Certified, UL listed monitoring center. Providing life safety and property protection to over one million homes and businesses, the ARC is a charter member of the ASAP electronic dispatch program.
“The security of our customers is our number one priority,” explains Darin Anderson, Monitronics’ vice president of Monitoring Operations. “We work very hard across all departments at Monitronics to deliver consistent, high quality service while continuing to be a valuable partner to emergency agencies throughout the country. It’s an honor when our company efforts are vindicated with such a prestigious award.”