Recently everyone has learned to live in what seems to be a new world, and in many ways, we have all succumbed to change in one way or another.

Nine years after its 2011 launch, The Monitoring Association’s (TMA) Automated Secure Alarm Protocol (ASAP) service is slowly — but surely — creeping into monitoring centers everywhere.

SureView Systems, a provider of physical security software automation, has developed a new API that will allow AI technology to seamlessly integrate to its Immix software suite to reduce the number of false or nuisance alarms that hit a central station operator queue.

National Monitoring Center (NMC) announced the hire of Mark Matlock as vice president of sales.

This year at TMA’s annual meeting in Napa Valley, I led a panel on telecommunication opportunities available through leveraging modern technologies while holding on and winding down older technologies to support legacy systems and communications.

For the last eight years The Monitoring Association’s Alarm Industry Communications Committee (AICC) has been running an annual communications survey.

COPS Monitoring, a provider of wholesale professional alarm monitoring services in North America, announced the migration of its Generations monitoring software platform to jBASE from ZumaSys.

Protecting life and property is the founding principal of the alarm monitoring industry. For over a century, our services have provided for the early detection of fire, intrusion and other life safety events.

Hiring, training and staffing at a monitoring center comes with a host of challenges. Finding reliable, entry-level staff with the right personality profiles that are willing to work any shift, any day of the year is one.

Radius Security and Vancouver Fire is British Columbia’s largest, longest-established fire protection, fire safety and commercial security and monitoring company servicing municipalities in B.C., Alberta and Ontario.