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Home » Topics » Columns

Columns
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Security Networkings 2019
Security NetWorkings

Does a Live Person Answer Your Phone?

CUSTOMER SERVICE
Dave Engebretson
Dave Engebretson
April 6, 2020

In the continuing chronicle of assisting my 92-year old mother and smoothing out her stay-in-place lifestyle, I try to visit her at least once every 10 days or so.


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TAGAcademyPhoto
Tech@Work

Atlanta Public Schools Protect Students With Video Surveillance Network

VIDEO SOLUTIONS
April 6, 2020

Atlanta Public Schools (APS) is an enormous school system, as are the challenges that Director of Security Operations Ralph Velez is tasked to manage. As one of the largest school districts in the state of Georgia, APS serves approximately 52,000 students across 87 schools.


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GettyImages-532058264
Sales Stars

Don't Get Wrapped Up in Margins

SALES PROFIT
Brian Offenberger - SDM Magazine
Brian Offenberger
April 6, 2020

Spendable profits are measured in dollars and cents. You can’t bank margin — you can bank dollars.


Read More
Marketing Madmen 2019
Marketing Madmen

Customer Service Is Relationship Marketing

Marketer’s Toolbox
Alex Chavez
David Morgan
David Morgan
April 6, 2020

Over the last 150 years, marketing and customer service have been completely woven together in the fabric of success.


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Security  Law 2019
Security & the Law

Was a Security Alarm Company Negligent in Fire Death?

MONITORING CONTRACTS
Lessing E. Gold
April 6, 2020

A case filed in the United States Court for the District of Kansas was notable not for the decision of dismissal rendered because the matter was not timely filed, but because of the court’s consideration of the allegations.


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20200322_201428
Editor’s Angle

Expecting the Unexpected

A FAREWELL MESSAGE
Laura Stepanek
April 6, 2020

For avid news-watchers like myself, the COVID-19 health issue has provided so many opportunities to learn how the world is altering these days.


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Security Networkings 2019
Security NetWorkings

What You See Is What You Get

INSTALLATION TOOLS
Dave Engebretson
Dave Engebretson
March 2, 2020

It’s an obvious fact that almost all modern communications and connectivity use the internet and Wi-Fi devices. Whether it’s a streaming media stick in the back of your video monitor or a wireless IP camera, just about everything has some wireless connection to the internet.


Read More
5 min quiz 2019
5-Minute Tech Quiz

Getting the Point Across With Communication

Roy Pollack
March 2, 2020

Columnist Roy Pollack challenges professionals to test their knowledge in the latest 5 Minute Tech quiz.


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UK1.jpg
Tech@Work

Open & Scalable Attributes Were Key Features of This University’s Access Control Upgrade

ACCESS CONTROL
March 2, 2020

Founded in 1865, The University of Kentucky (UK) is a public university located in the heart of the bluegrass — Lexington, Ky. The university is the largest in the state, with more than 30,000 students and more than a 13,000-person workforce.


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Smart Insights 2019
Smart Insights

Finding and Building Qualified Workers

WORKFORCE DEVELOPMENT
Helen Heneveld - SDM Magazine
Helen M. Heneveld
March 2, 2020

The plea is the same for every skilled trade industry: “We need qualified workers.” And it’s been going on for a while. It’s not just in the security industry; this is true for electricians, plumbers, HVAC technicians, and construction workers.


Read More
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