Articles by Joan Engebretson

How to do more with fewer resources? How to serve new types of customers, enter new lines of business or simply add more devices to installations?

Raising outside funding can give security dealers the boost they need to bring on new accounts, thereby generating escalating recurring monthly revenue.

Advanced operational software isn’t a luxury. Instead, it may be an essential element of a security dealer’s strategy in a competitive marketplace.

Some experts say the convergence of personal emergency response systems (PERS) is coming — the only question is when.

Technicians may encounter a range of potentially dangerous hazards in the course of installing and servicing security systems.

The security business hasn’t been the same since interactive services came along.

Digital voice controlled assistants such as Amazon’s Echo and Dot offerings and Google Home were a hot item this past holiday season — and they will begin playing an increasingly important role in controlling security systems this year.

The data center cloud already has brought big changes to the security business by enabling remote system control from users’ smartphones.

Innovation is the name of the game for central stations that offer monitoring on a wholesale basis.

One area of security where there always seems to be something new is in central station automation software.