VIVOTEK expanded its global after-sales service network and warranty policy on a superior range of its network cameras. The company’s after-sales services include extensive technical support and product repair and replacement within the warranty period. VIVOTEK has cooperated with several professional return merchandise authorization (RMA) centers and valued global distributors, enabling them to provide VIVOTEK’s high standards of technical authorization, the company described.

VIVOTEK entered a cooperative agreement with Mexico-based MDS (Mantenimiento de Seguridad). VIVOTEK has built a strong after-sales service at 16 sites across five continents, including four official RMA centers and 12 distributors’ offices. The four RMA centers are located at VIVOTEK’s headquarters in Taiwan, ComServe Network in the Netherlands, AGS Digital Service in Brazil and MDS in Mexico; the 12 distributors are located in China, Indonesia, India, Iran, Egypt, South Africa, North America, Mexico, Ecuador, Chile and Argentina.

In addition, VIVOTEK, announced an extension of its warranty from two to three years for a series of its latest network cameras. These include six fixed dome network cameras (FD8355HV, FD8355EHV, FD8365HV, FD8365EHV, FD8155H, and FD8165H); four bullet type network cameras (IP8355H, IP8355EH, IP8365H and IP8365EH); and two box network cameras (IP8155HP and IP8165HP). 

Steve Ma, executive vice president at VIVOTEK, stated, “VIVOTEK, through seamless integration with local repair centers and also our valued distributors in various regions, has built a strong service network across the globe, ensuring timely customer support and minimizing service latency. The expansion of our warranty period, in addition to demonstrating our strong belief in the high quality and durability of our products, will give our global customers even greater confidence in cooperating with VIVOTEK. In the near future, we will introduce the three-year warranty to even more models.”

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