Do you ever listen to what you say and how you act with potential customers, and break it down afterwards? What do you think of your approach? Would you buy a security system from you?
VIVOTEK expanded its global after-sales service network and warranty policy on a superior range of its network cameras. The company’s after-sales services include extensive technical support and product repair and replacement within the warranty period. VIVOTEK has cooperated with several professional return merchandise authorization (RMA) centers and valued global distributors, enabling them to provide VIVOTEK’s high standards of technical authorization, the company described.
With this issue, SDM kicks off its annual exclusive State of the Market Reports, a series of four in-depth feature articles that delve into the market viability of video surveillance, access control, intrusion alarms, and fire protection — beginning with video on page 44. These articles are a valuable read, as they are chock-full of not only testimony from industry professionals about the challenges and opportunities they see in each market, but also exclusive data from SDM and IHS Research about selected vertical segments and technologies poised for growth.
A new book, “To Sell or Not to Sell: Advice for Security Alarm Business Owners,” by Rory Russell from AFS Acquisition & Funding Services, offers an inside look at the industry and offers best practice advice on maximizing your company’s value.
What is one of the most difficult issues people at work face on a daily basis? It is how to effectively communicate with their colleagues or clients, or both.
Company leaders should also be excellent communicators; indeed, communication should start with the head of a business. A great owner needs to set the company’s agenda, goals, and priorities. If you are not a natural communicator, as an owner or supervisor, you should either learn them, or find someone who is a great communicator to help you.
For us, we learned a valuable lesson, which is to provide our clients with a complete follow-through system when it comes to going after an request for proposal (RFP), pitching a large account or just helping them stand out from the competition by having the guts to be unique and stand out.
Our CIO is a member of Mensa, which means his IQ is in the top 2 percent of the population. There are approximately 110,000 documented Mensa members in the world, so when he talks, we listen. He is always stretching our minds.
In 2011, I attended my company’s leadership meeting to plan for 2012. Our chief intelligent officer (CIO) arrived and told us what every business owner would love to hear, “I believe I can grow revenue 30 percent without hiring anybody.” People sat up in their chairs, a few choked on their coffee, but everybody had the same look on their face and you could tell they were thinking, “tell us more.”
The pressure to see as many prospects as you can, juggle as many balls in the air as you can, and create as many project proposals as you can is a sheer waste of time.
Retention is the magic to your personal and professional growth. If you cut nickels and dimes to close deals, you simply have to sell more and more customers to pay the bills.
