When it comes to running a top-tier monitoring center, the people component is perhaps the biggest factor that can make the difference — in some cases in life or death; but also the overall customer experience.
What began as a collective effort on the part of eight forward-thinking security industry leaders on a cold night in 1949 has grown and evolved over seven decades to become The Monitoring Association (TMA), the internationally recognized non-profit trade association that represents professional monitoring companies, security systems integrators and providers of products and services to the alarm industry.
DIY video surveillance company Ring and parent company Amazon are facing a federal lawsuit that claims the companies have not done enough to protect their products from security attacks.
The deadline for The Monitoring Association’s (TMA) Wage and Salary Survey has been extended to Feb. 28. Companies from across the security industry are invited to participate in this year’s survey — from security dealers and systems integrators to monitoring centers. There is no fee for participation.
Amazon, Apple, Google and the Zigbee Alliance today announced a new working group that plans to develop and promote the adoption of a new, royalty-free connectivity standard to increase compatibility among smart home products, with security as a fundamental design tenet.
Gizmodo published a report on Dec. 9 which shows just how extensive Ring’s network of home security devices is. The publication acquired data from nearly 65,800 individual posts shared by users of the Neighbors app — Ring’s crime alert app in which users share the location and video from their Ring cameras of crimes in their area.
The team at Guardian Protection’s monitoring center recently celebrated 23 years of dispatching holiday gifts to Merakey Allegheny Valley School, a Pennsylvania-based non-profit that provides compassionate care to individuals with intellectual and developmental disabilities.
More than 7,600 security and public safety professionals came together to meet experts from more than 350 security brands at New York City’s Javits Center Nov. 20-21 for ISC East.
Mark Hillenburg has been named chairman of the associate members’ liaison committee for The Monitoring Association (TMA). Hillenburg is the executive director of marketing at DMP and a longtime member of TMA. As chair of the committee, he will represent associate members on the TMA board of directors.
CPI Security has found that doing all functions in-house is the key to providing a first-class employee experience, staying on top of the latest technologies and keeping customers happy and engaged — all of which drive growth.