Verizon's new Home Monitoring and Control service is being touted by the company as the gateway to a smart home that puts technology in the hands of customers freeing them to access and control their homes from anywhere.
Even in a tight economy, RMR opportunities continue to grow. Some may surprise you, while others are new twists on existing opportunities. The overall consensus? RMR opportunities can be found everywhere.
It is time to abbreviate the abbreviation. For decades, the security industry has strongly associated recurring monthly revenue (RMR) with monitoring, namely alarm monitoring. The connection is so strong to alarm monitoring that some define RMR as recurring monitoring revenue. Whether the “M” stands for monthly or monitoring one could almost argue for removing the long-standing connotation by taking the letter out — shortening RMR to recurring revenue (RR). Indeed, a broader application of RMR opportunities in both the residential and commercial sectors, combined with increasing technological capabilities and admirable industry creativity is enabling dealers and integrators to gain RMR via multiple forms that stretch far beyond monitoring and alarms.
It’s becoming increasingly commonplace for third-party central stations to offer video monitoring services — sometimes known as managed video services — such as remote video guard tours, video verification of alarm signals and video escort services. But often these services represent a relatively small percentage of the third-party central station’s total revenues.
The Alarm Industry Research & Educational Foundation serves as the research arm of the electronic life safety, security and systems industry, but what exactly does it do and how can the industry benefit from its projects?
The Alarm Industry Research & Educational Foundation (AIREF) represents the electronic life safety, security and systems industry, under the auspices of the Electronic Security Association (ESA). Since AIREF’s beginnings in 1977, foundation members have been focused on improving education in the alarm industry as well as conducting research that public safety officials can use to better protect and serve the community, and dealers, distributors, manufacturers and monitoring stations can use to increase acceptance of their products and improve public relations.
Verification technologies, such as audio and video, lend sound and sight to traditional alarm systems and offer a way for security dealers to develop positive relationships with law enforcement and customers.
September 12, 2011
It is no secret that 75 to 80 percent of all alarms are caused by user error, according to the Security Industry Alarm Coalition (SIAC) and, therefore, alarm verification procedures and technologies can greatly reduce the number of false dispatches. Many national and regional companies already have implemented Enhanced Call Verification (ECV) or two-call verification as a necessity due to verified response or non-response ordinances in the cities or areas they serve, and a growing number are implementing verification technologies such as video and audio to add a deeper level of verification.
Every year companies across the country take the time to fill out applications for the Central Station Alarm Association (CSAA) Excellence Awards. Central stations, managers, operators, and support staff all take on the challenge of communicating who they are and what they do so well — in an application.
Getting the price right is key to operating a successful customer-conversion program from POTS to wireless alarm signal transmission. Add-ons can help maximize cellular system appeal and profitability.
As more and more homeowners opt to forego traditional phone service in favor of cellular service or VoIP, alarm systems with cellular communication are being installed like never before. Some dealers are encouraging all customers to use cellular, even when they have a traditional phone line, because that option minimizes potential future headaches if the customer should cancel voice service at some point in the future.