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Home » Topics » Monitoring Today

Monitoring Today
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Jillian Bateman-McIntosh, COO, ESA

Monitoring Centers Are Evolving Faster Than Ever: The New Era of Intelligence, Automation & Proactive Protection

January 29, 2026

Discover the three trends redefining monitoring and how ESX 2026 is equipping integrators with actionable frameworks to turn these shifts into profit. 


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Steve Keefer, SIAC

The Future of Alarm Monitoring: Strengthening Our Partnership With Public Safety

Steve Keefer, executive director and a national law enforcement liaison, SIAC
Steve Keefer
January 29, 2026

As technology evolves, SIAC emphasizes accuracy, dependability and collaboration, ensuring that police response remains a vital part of protecting lives and property. 


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John Chiaramonte, Mission Critical Partners

Automation With Intelligence: Why Keeping a Human in the Loop Still Matters

John Chiaramonte, Mission Critical Partners
John Chiaramonte
January 19, 2026

As the alarm industry moves rapidly toward automated solutions, implementation methods come under scrutiny. Remaining responsible in an innovative world requires professionals to view themselves as partners to technology. 


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Lou Fiore

The Hidden Power of the 450 MHz Business Band in the Alarm Industry

Lou Fiore
Lou Fiore
January 12, 2026

How the “hidden” 450 MHz business band can help the alarm industry.


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Chris Newhook of American Alarm and Communications
ARTIFICIAL INTELLIGENCE

Solving the ‘People Problem’ in Monitoring Centers With AI Augmentation

AI is becoming the monitoring industry’s most valuable new hire, actively offloading tedious tasks, accelerating training and giving operators the data edge they need to protect lives. However, leaders caution success hinges on ethics, guardrails and culture, because when seconds matter, human judgment still defines outcomes.
Brianna Wilson, Managing Editor
Brianna Wilson
January 12, 2026

AI is becoming the monitoring industry’s most valuable new hire, actively offloading tedious tasks, accelerating training and giving operators the data edge they need to protect lives. However, leaders caution success hinges on ethics, guardrails and culture, because when seconds matter, human judgment still defines outcomes.


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John Brady (left) and Chris Brady (right) of TRG Associates Inc.

Beyond Video: The Top Trends in Monitoring

Christopher Brady, vice president at TRG Associates Inc.
Chris Brady
John M. Brady
January 5, 2026

The annual TMA meetings revealed the top trends impacting the monitoring industry.


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Shari Wilson, 2025 Monitoring Center Manager of the Year

1-on-1 With a Winner: Shari Wilson, 2025 Monitoring Center Manager of the Year

SDM spoke with the 2025 TMA Monitoring Center Manager of the Year, Shari Wilson of ADT, who shared what aspects of monitoring keep her in the industry, how she shows her commitment to and appreciation for her team, and what she does to stay ahead of industry trends.
Brianna Wilson, Managing Editor
Brianna Wilson
December 29, 2025

SDM spoke with the 2025 TMA Monitoring Center Manager of the Year, Shari Wilson of ADT, who shared what aspects of monitoring keep her in the industry, how she shows her commitment to and appreciation for her team, and what she does to stay ahead of industry trends.


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Peter Giacalone

Fact-Based Filtering of Notifications & Events Leads to Better Outcomes

Peter Giacalone
Peter P. Giacalone
July 25, 2025

Fact Based Filtering of Notifications and Events Leads to Better Outcomes.


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Image of Bob Finney.

Bridging the Gap: How AVS-01 Addresses Longstanding Tensions Between Alarm Monitoring Companies & Public Safety Agencies

Image of Bob Finney.
Bob Finney
July 17, 2025

The introduction of the AVS-01 standard offers a promising solution to many of monitoring’s longstanding challenges.


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Image of Julie Webber.

Seeing More, Doing More: How AI Is Changing Monitoring Center Operations

Image of Julie Webber.
Julie Webber
July 10, 2025

In an industry where seconds and certainty matter, video analytics are no longer just a nice-to-have — they’re essential.


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