As technology evolves, SIAC emphasizes accuracy, dependability and collaboration, ensuring that police response remains a vital part of protecting lives and property.
As the alarm industry moves rapidly toward automated solutions, implementation methods come under scrutiny. Remaining responsible in an innovative world requires professionals to view themselves as partners to technology.
AI is becoming the monitoring industry’s most valuable new hire, actively offloading tedious tasks, accelerating training and giving operators the data edge they need to protect lives. However, leaders caution success hinges on ethics, guardrails and culture, because when seconds matter, human judgment still defines outcomes.
AI is becoming the monitoring industry’s most valuable new hire, actively offloading tedious tasks, accelerating training and giving operators the data edge they need to protect lives. However, leaders caution success hinges on ethics, guardrails and culture, because when seconds matter, human judgment still defines outcomes.
SDM spoke with the 2025 TMA Monitoring Center Manager of the Year, Shari Wilson of ADT, who shared what aspects of monitoring keep her in the industry, how she shows her commitment to and appreciation for her team, and what she does to stay ahead of industry trends.
SDM spoke with the 2025 TMA Monitoring Center Manager of the Year, Shari Wilson of ADT, who shared what aspects of monitoring keep her in the industry, how she shows her commitment to and appreciation for her team, and what she does to stay ahead of industry trends.