Monitoring Today

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Video monitoring: Insurance companies are embracing it; more police departments like it; cities ranging from Chicago and New York to Lancaster, Pa., are doing it; enterprises such as Bank of America and Sonoco have brought it onboard; contract guarding services worldwide see it as a solid way to grow their business model beyond on-site officers; and homeowners use the tool daily.

As the newly installed president of CSAA, I am grateful for all of the exceptional work of our past presidents, boards and committees. However, I also am mindful of the magnitude of issues facing our association and our industry.

Monitoring center employees are a security provider’s most valuable resource for protecting clients’ enterprises, assets, people and customers. That’s why it’s so important for providers to ensure employees are committed to their jobs and motivated to deliver exemplary customer service.

Welcome to this annual special supplement of SDM titled Monitoring TODAY. Whether you operate your own central station or use the services of a third-party monitoring company, this issue contains

The iPhone is one device that can be used for mobile security interaction. In this case, with Honeywell’s Total Connect, dealers can offer customers event-triggered video based on motion detection and temperature

The Acadian Access program enables Acadian’s dealers to provide their own hosted or managed access control service to their customers. Dealers and integrators seeking to offer customers a cost-effective, easy-to-manage access

A sneak peek at Bold’s upcoming mobile application will include the ability to view video using a smart phone.Overhauled Web Access, PSAP Lead Manitou Improvements The last year has been

In many ways, the industry is trying to take antiquated technology from the ‘70s and shove it over today’s phone networks. Where should it be focusing its efforts to change?

Doyle Security’s SAVE team is empowered to retain subscriber accounts by addressing technical, training or financial issues. As of mid-December, the team was on track to save more than 300