The integration eliminates the need for telecommunicators to manually answer and process thousands of alarm calls each year — reducing delays, improving accuracy and freeing staff to focus on higher-priority emergencies.
SDM went behind the scenes with Mike Barnes, Scott Elkins and Taylor Criddle to discuss the ESA Industry Research Center, a new resource designed to give the security industry a new lens into performance, growth and what’s ahead.
This expanded service offering is designed to help customers proactively manage risk, reduce operational disruptions and extend the lifespan of key building systems.
HiveWatch’s new benchmark research reveals growing operational gaps in enterprise security, with false alarm rates nearing 44% at large organizations and AI emerging as a defining marker of mature programs.
With this expansion, projects built inside FieldResolve can now encompass virtually any security or fire product an integrator or dealer works with, from access control panels and intrusion detection systems to fire alarm controllers, video surveillance equipment and beyond.
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