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Based on responses from the SDM 100 group of security dealers, 2017 was both a successful year and a challenging year.

The plaintiff alleged that for years the defendants have known of the dangers posed by the design of these ionization smoke alarms: they fail to adequately detect and, thus, to alert people to smoldering fires in their homes.

At a recent industry event we heard a speaker explain how cold calling was a primary solution to gain new customers, and it baffled us. Those archaic tactics are still being used, even with so much technology, analytics and data — not to mention the fact that analytics and data can be measured and are affordable.

f you don’t leave a well-planned and well-crafted voicemail, well, you can count on not getting any response at all. Here are some tips for leaving a good voicemail.

Recently I had the opportunity to connect a Honeywell Tuxedo Touch console to my home alarm and use Z-Wave locks and various devices.